1. Appointments:
- All services are by appointment only. Walk-ins are not accepted.
- Please arrive on time and with clean Lashes/Brows for optimal results.
- Arrivals over 15 minutes late may result in rescheduling or cancellation
2. Cancellation Policy:
- Allow us 24–48 hour notice for cancellations or reschedules
3. Refunds & Satisfaction
- We do not offer refunds for any services
- If your unhappy with your service, you have 24 hours from your appointment to notify us. We will happily provide a correction or adjustment at no additional charge within this time frame
4. Consultation & Aftercare
- A completed consultation form is required before your service. This ensures your safety and best results.
- Clients are responsible for following aftercare instructions to maintain results and avoid damage
5. Guests & Behavior
- Please attend your appointment alone - no extra guests unless previously discussed.
- Disruptive or unsafe behavior may result in service refusal without refund
6. Photography & Marketing Consent
- By receiving a service, you consent to photos being taken for marketing purposes, unless otherwise requested